For advice on bullying, exclusion and access to schools

National Union of Students (NUS) – information and advice on most educational and welfare issues affecting students in higher education

Office of the Independent Adjudicator for Higher Education (OIA) – for complaints against higher education institutions

Cambridgeshire County Council – the local education authority

ACE Education – for advice on bullying, exclusion and access

Citizens Advice – education information and resources

Instead of searching for answers on the website, you might prefer to ask our AI powered Chat system (just click on the button on the bottom right of the screen that looks like the image to the left). You can ask it questions in plain English, and it will direct you to a relevant help page on our website. It can answer our most commonly asked questions and we are striving to improve it as time goes on.

Don’t worry, it is not there to try to “fob you off” – it is very good at answering common questions quickly and if it can’t, it will direct you how to get in touch.

Why not give it a go?

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The above articles are a selection of the most common issues that people look for help/advice on. The National Citizens Advice website has even more information that might help you to find immediate help/advice on the issue you have.

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If you are unable to find the help/advice that you require in the above articles then the quickest way to get help is by filling in the following Advice form. By taking the time to enter all the information it will help us to help you quicker than if you just call us.

Please check the areas where we can offer support and read the Client Agreement between you and Citizens Advice Rural Cambs before contacting us for help/advice, thank you.

Where we offer help
Read Client Agreement

    Our offices are currently closed until 9:30 2nd January 2025.

    Should you have an urgent enquiry the options available for you to get advice can be found at:

    https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/contact-us/

    or call Citizens Advice Freephone Adviceline on 0800 144 8848.

    If you have a simple query you can contact us via Chat.

    Note this is only available when our staff are not all busy responding to requests for help submitted via forms or over the telephone.

    If it is available you will see a chat link in the bottom corner of the website.

    If you have a simple query but are unable to contact us via Chat (if it is available you will see a chat link in the bottom corner of the website) then please consider using the national Citizens Advice Chat facility.

    This is open from Monday to Friday from 9am to 5pm: click here to Chat with them.

    If you need urgent help please call our Adviceline. Please note that our advisers are very busy, so if you are able to submit an advice form it would help us to offer the best possible service to all our customers.

    Our Adviceline service is open from 9:30 in the morning to 3:30 in the afternoon, Monday to Friday, with late opening until 7:00 in the evening on Tuesday and Wednesday.

    Call 0808 278 7807 (free)

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