Please read the Advice/Help article below. Note that many articles reference external websites.
From the right-hand column you can return to where you came from, search our all Advice/Help articles, display all the Advice/Help articles in a given category or go to our Advice home page.
Finding an article appropriate to you will be the quickest way that you can get help; but if you can’t find help then please get in touch.
I bought a second-hand car, and there are problems with the car. What can I do?
If there’s something wrong with your used car, you might have a legal right to a repair, the cost of a repair, or some or all of your money back. This includes if it’s damaged, doesn’t work, or doesn’t match the advert or description you were given.
You won’t be entitled to anything if:
- you were told about the fault when you bought the car – and someone fully explained what the problem meant
- you inspected the car and should’ve spotted the problem, for example a dent
- you caused the fault
- the fault is normal for how much the car’s been used (known as ‘fair wear and tear’) – for example if the brake pads need replacing after being used for a long time
Follow the guide on the web page linked below for advice.
View specific advice on the National Citizens Advice website.
(link opens in new window)
Share this Help/Advice
If you are unable to find the help/advice that you require in the above article(s) then the next quickest way to get help is by filling in the following Advice form. By taking the time to enter all the information it will help us to help you quicker than if you just call us.
Please check the areas where we can offer support and read the Client Agreement between you and Citizens Advice Rural Cambs before contacting us for help/advice, thank you.