How do I complain about a payday lender?

A payday loan is a short term loan intended to tide you over until you get paid. It’s an expensive way to help people over temporary financial problems which can lead you into even deeper financial trouble if you can’t afford to pay back the loan. Payday loan lenders are supposed to check that you are able to pay back the loan before lending to you, but sometimes they don’t follow the rules. If a payday lender doesn’t follow the rules, you can make a complaint. This will help make sure your lender follows the rules in future and may lead to a claim for compensation.

View specific advice on the National Citizens Advice website.
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