How do I apply for Universal Credit?

If you haven’t already, you should check you’re eligible for Universal Credit.

If you’re already on benefits, you should check if you need to move on to Universal Credit.

You’ll usually have to apply for Universal Credit online. The first thing you need to do is set up an online account – you’ll use this to apply and manage your claim. You might be able to apply by phone in special circumstances. Find out more about starting your claim and setting up an online account.

Then you’ll need to complete 4 more steps before you can get Universal Credit. You’ll need to:

  • answer questions about your situation – this is called your ‘to-do list’
  • confirm your identity – you can do this online or in person
  • book an appointment at your Jobcentre
  • go to your appointment

Make sure you complete all of these steps – you’ll need to do them all before you can get your Universal Credit payment.

The linked web page will guide you through these steps.

If you are an EU citizen and your Universal Credit has been declined please read this help article.

View specific advice on the following:
National Citizens Advice website.
National Citizens Advice website.
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