Your first step is to look in one of the following areas for carefully selected advice to answer our most common questions. You might be able to find an answer to your problem immediately.

Please note that Citizens Advice Rural Cambs is legally only allowed to provide basic information and advice about immigration – we are not trained immigration advisers. Similarly, we are not trained legal advisers and cannot provide legal advice. Some of the information on the website might, however, direct you to where you can find help: immigration advice or legal advice.

Instead of searching for answers on the website, you might prefer to ask our AI powered Chat system (just click on the button on the bottom right of the screen that looks like the image to the left). You can ask it questions in plain English, and it will direct you to a relevant help page on our website. It can answer our most commonly asked questions and we are striving to improve it as time goes on.

Don’t worry, it is not there to try to “fob you off” – it is very good at answering common questions quickly and if it can’t, it will direct you how to get in touch.

Why not give it a go?

Please note that we are trialling a new system to provide advice on Energy related issues through telephone appointments.

These can be booked online on our website, but please note that they are strictly to discuss energy issues, and are only available to people living within a defined area (see link on booking page)

Help/Advice on Benefits & Tax credits

We want to help you apply for all the help you are entitled to.

Help/Advice on Debt

We want to help you deal with your money issues, so that you do not lose out financially or get yourself deep in debt.

Help/Advice on Managing your money

We want to help you manage your money and get your finances in good shape now and into the future.

Help/Advice on Housing

We want to help you understand about your rights and responsibilities about your housing issues.

Help/Advice on Work

We want to help you with any of the many difficulties you may be facing in your workplace.

Help/Advice on Relationships and family

We want to help you if your relationship has broken down. For example, whether you can stay in the family home or who the children should live with.

Help/Advice on Consumer Issues

We want to help you with any consumer issues you might have. For example, buying a car, holiday or broadband through to dealing with something going wrong with a purchase.

Help/Advice on Other things

We want to help you with any other issues you may face, from laws and courts, through immigration to health issues and much more.

Search for Help and Advice

If you are unsure what category your problems lies in try searching for a few key words for help/advice articles that match contain these words

Local Drop-In Service

We are now offering a limited drop-in service to local residents in specific locations. No timed appointments are available – just turn up, but note that the number of people that we can see in each drop-in session is limited and they will be held on a first come first served basis.