I no longer want an item that I boughtbut there is no fault with it. What can I do?

You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it.

It’s the same no matter how expensive the item was – it’s really down to the seller whether they offer you anything.

There are certain steps you can take, depending on where you bought the item.

If you think that there’s a problem with the item, you might have different rights.

 

The web page linked below contains detailed advice.

  • If you bought the item from a shop
  • If you bought the item online, over the phone or by mail order

View specific advice on the National Citizens Advice website.
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